Policies Monserrat Galapagos Expeditions

BOOKING POLICIES

  • To confirm any reservation, a non-refundable deposit of USD 350 per passenger is required within 8 business days from the booking date. Only when this deposit is received the booking is considered confirmed. For charters, a non-refundable deposit of 10% from total amount will be required.
  • If no deposit is received within 8 business days, the blocked spaces will be released.
  • Final payment (balance) must be completed 60 days prior to the cruise departure date for FITs; and 120 days prior to the cruise departure date for charters.
  • Any increments in fuel, airport taxes, etc above 2% from the cost of the cruise, will be covered by the passenger.

* Monserrat Booking and Cancellation Policies are subject to change without prior notice. All confirmed bookings as well as new ones will be readjusted accordingly.

CANCELLATION POLICIES

For FITs:

  • Cancellations made 60 or more days prior to the cruise departure date, only the deposit will be withheld.
  • Cancellations made between 59 – 31 days before the cruise departure date, a penalty of 50% of the cruise value will apply plus the USD 350 deposit.
  • Cancellations made between 30 to 0 days before the cruise departure date, a penalty of 100% will apply.

For Charters:

  • Cancellations made 121 or more days prior to the cruise departure date, only the deposit will be withheld.
  • Cancellations made between 120 – 61 days before the cruise departure date, a penalty of 50% of the cruise value will apply.
  • Cancellations made between 60 to 0 days before the cruise departure date, a penalty of 100% will apply.

ADDITIONAL INFORMATION AND CONDITIONS

All reservations, modifications, and / or cancellations must be sent to your sales representative / reservations department in writing. No verbal confirmations, modifications,or cancellations will be accepted. Please note that all policies are subject to change without prior notice. In case of changes in policies all confirmed bookings as well as new ones will be readjusted accordingly.

Extension programs:
The Galapagos are a magical destination to visit. However, South America is also a magical destination to explore. Why not combine the enchanted islands with other magical destinations such as mainland Ecuador, Peru, or Chile? We will be happy to provide you with an extension program, before or after your Galapagos cruise. We can arrange custom made tours inside mainland Ecuador, Peru.

Check IN / OUT:
Check In: 12h30
Check Out: 9h00

 

Passenger Information:

Monserrat Cruise requires this information:

1.- Full names of all passengers as they appear on the passport, passport number, expiration, nationality and date of birth.
2.- Hotel contact in Ecuador prior of the cruise, or name of tour operator in Ecuador if this is not Monserrat Cruise.
3.- Any special dietary request, allergies or medical conditions.

All this information would be received no less than 30 days prior to the departure, except for last minute bookings.

PREVENTION OF MISCONNECTING FLIGHTS:

We recommend that all passengers traveling to Galapagos arrive to Ecuador two days prior to their cruise to avoid for potential flight delays and misconnection.

Monserrat Cruise is not responsible, if passengers do not arrive on time to take flight to Galapagos.

Flights to Galapagos:

Flights to Galapagos for Monserrat Cruise's passengers are serviced by AEROGAL Airlines from Quito and Guayaquil to Galapagos. Reservations and tickets for confirmed passengers traveling on the Monserrat Cruise will only be issued by Monserrat.

On the day of departure, please be at the airport in Quito or Guayaquil two hours prior to departure for check in. Please meet the Monserrat Yacht representative at the Aerogal Airline ticket counter. He or she will provide you with boarding pass and return flight coupon.

We suggest you avoid making international connections the same day as the flight may be delayed or changed to an alternative flight.

Flight schedules can always change and delays can arise. Monserrat Cruise are not responsible for them.

Snorkeling Equipment:

Masks, fins and snorkels in average sizes are available on board with extra cost per cruise length. There is no guarantee there will be enough equipment and in all sizes.

Passengers will give a credit card voucher or in cash the amount of USD 60.00 as a guarantee for the equipment.

Prices subject to change without prior notice.

Monserrat can provide wet suits for passengers. However, there is no guarantee there will be enough equipment and in all sizes.

Passengers will give a credit card voucher or in cash the amount of USD 150.00 as a guarantee for the equipment.

Prices subject to change without prior notice.

PURCHASES ON BOARD:

Every passenger can open a tab at the bar and boutique, which are paid the last day of the cruise. No consumption can be made, without registering it on the bar tab with the BARMAN. We accept cash (US Dollars).

ITINERARY:

Passengers will be advised that the first and last days of the cruise are considered transportation days and no island visits are guaranteed.

All itineraries in the Galapagos Islands are subject to change without previous notice due to National Park and Marine authorities' regulations, operational matters, weather conditions, or at Captain´s decision when considered for passengers' security.

TRAVEL INSURANCE:

We recommend that passengers purchase a comprehensive travel insurance policy to protect themselves from any potential loss before and during your trip. Insurance is optional and recommended to protect against losses due to trip cancellation and interruption, travel and baggage delay, emergency assistance, medical expenses and evacuation.

Monserrat Cruise will not be responsible for any financial disappointment caused by reasons beyond our control and no refunds or partial refunds will be given for late cancellations or no shows due to any reason.

CHILD DISCOUNTS:

We allow only one child discount per every adult fare paid. Monserrat Cruise may limit the number of child discounts permitted on any departure.

Child discounts are applied to cabins on the lower deck.

No child discounts are permitted on cruises that fall over the Christmas and New Year´s holidays.

Children under 7 years of age are not accepted unless the parents or legal guardians sign a hold harmless release.